Policies
All products are sold for research purposes only. Nothing ships back to us once an order has been dispatched. This page explains what we do instead when something goes wrong with your order.
We do not accept returns or exchanges once an order has been dispatched, whether or not the product has been opened. This rule exists because:
Every situation below resolves as a reship or store credit. Each has a reporting window. Contact us inside the window with your order number and we handle the rest.
Contact us within 7 days of delivery. Include your order number and photos of the packaging and the product. We assess the claim and issue a reship or store credit at our discretion. Damage claims submitted more than 7 days after the confirmed delivery date are not accepted.
Contact us within 14 days of delivery. We ship the correct item at no cost, or issue store credit for the affected product if you prefer.
Estimated delivery is 14-21 business days from dispatch. If your order has not arrived 20 business days after the end of that window, contact us. We investigate with the carrier and, if the shipment is confirmed lost, reship the order or issue store credit. Customs delays on their own do not make a shipment lost.
If your package is seized at customs, we reship it free of charge. This applies to every destination except the restricted destinations listed below.
Send your compound to any independent laboratory for testing and list World Wide Peptides as the vendor. Email the certificate of analysis to us as a PDF with your order number and we issue $300 store credit, whatever the result. If the COA shows purity below 99%, we also reship the product free of charge. Requirements:
An order can be cancelled for a full refund only if the request reaches us before the order has been dispatched. Once dispatched, the order cannot be cancelled and the sections above apply. If you need to cancel, email support@wwpeptides.com immediately.
Store credit is issued to your account and does not expire. It is applied to future orders and is not converted to cash.
Orders shipped to Canada, Brazil, or Singapore are not covered by the delivery guarantee. These destinations have elevated customs seizure rates. We still ship there, but if an order is seized or does not arrive, a free reship is not issued. If you are ordering to one of these destinations, contact us at support@wwpeptides.com before placing your order.
The flat $75 shipping fee is not returned or credited in any case, including when a reship or store credit is issued.
One email is enough. Send it to support@wwpeptides.com with:
You can also reach us on WhatsApp at +1 (662) 655-6000. We respond within 4 hours during business hours.
Stay in the know.
Restock alerts, new compound drops, pricing changes, and the occasional research guide. One email when something matters - never spam.
